Business hours:

9 AM - 12 PM - 965 035 326

Free shipping

Only for Spain. For purchases over 25€.

SECURED PAY

Different payment methods available

BACK GUARANTEE

To solve any problem

Privacy Policy

"The Spanish version of this document will govern our relationship - this translated version is provided for convenience only and will not be interpreted to modify the Spanish version. For the Spanish version, please click here."

PRIVACY POLICY

In order to guarantee and protect the privacy and confidentiality of the personal data of the Users of our website and in order to protect their privacy and privacy, we have drafted, in accordance with current legislation, this Privacy Policy.

The terms set out below and in particular the duty of confidentiality shall be binding on all internal or external personnel who work or may work with us and who have access to the data you provide, either while browsing our website, using our forms or during the hiring or provision of services.

We reserve the right to modify the content of this Privacy Policy in order to adapt it to new legislation or case law, as well as to reports or opinions issued by the Spanish Data Protection Agency, the Article 29 Working Group or the European Data Protection Committee (EDC).

In the event that we are going to use the personal data of Users, Clients or Potential Clients in a manner different from that established in the Privacy Policy in force at the time of providing the data; or in the event that we are going to treat them for purposes other than those indicated at the time when you provide us with your data, we will make every effort to contact you as affected, to inform you and obtain consent again. Otherwise, we will not use the data for different purposes.

We advise Users to review this text each time they access our website to ensure the purposes and uses we can make of their data.

This Privacy Policy will be part of and permanently linked to the provisions of our Legal Notice, our terms of sale and our Cookies Policy, these texts are available to users on our website and we advise you to read them.

At all times we will indicate the date of the last update of the Privacy Policy so that Users know the effective content that applies to them and the date of the last revision.

MOLTÓ Y CÍA S.A., hereinafter MOLTÓ, states that this Privacy Policy is adapted to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter RGPD).

1.- DATA CONTROLLER.

The person responsible for the treatment of the data that are collected, treated and stored through this web page www.moltoshop.com and on the occasion of the products contracted through the same, is MOLTÓ , with NIF A03017308, with domicile in C/ Murcia, 3, 03440 Ibi (Alicante). E-mail: molto@molto.com and telephone (+34) 966 554 088. MOLTÓ is inscribed in the Mercantile Registry of Alicante, Volume 1.206, Folio 188, Sheet nº A-2384.

2.- DATA PROCESSING.

The personal data requested in your case will consist of those that are essential to identify and address the request of the owner of the data, resolve issues raised and provide contracted services, such data being collected for specific explicit and legitimate purposes and not being treated as such data incompatible with the purposes indicated.

The holder of the data will be informed by MOLTÓ , before the collection of his data, of the extremes established in this Privacy Policy, so that he can give express, precise and unequivocal consent for the treatment of his data.

3.- DATA SOURCE.

First, it is important for Users to be aware that, when personal information is provided online (for example, via email or the Internet), it may be collected and used by others. For this reason, MOLTÓ is not responsible for the fact that this information may be collected, stored and/or processed by an unauthorized third party, as it has adopted the security measures within its reach so that this does not happen.

The origin of the data that we process and store in MOLTÓ can come from different places:

Through our website we collect personal data of those users who voluntarily decide to complete the required fields that we have incorporated in each of the forms on our website.

With these forms, the Users, will be able to make a consultation or to facilitate us a suggestion, to request a product of the offered ones in our Web or to receive, if this way they authorize it expressly publicity and informative bulletins of MOLTÓ. Through these forms, Users provide us with their data and consent to their treatment in accordance with the purposes indicated at the time of completing the form.

The Users will be responsible for the veracity and authenticity of the data that they facilitate to us through our forms, being their obligation to maintain them updated at all time to avoid errors on our part. Any false or inaccurate statement that occurs as a result of the information and data provided through these forms, will be the responsibility of the User.

Given that we make available to our users an online store for the sale of our products and given that we store in it the information of purchase, sale, access, administrative management, etc., we inform users that the domain www.moltoshop.com, is hosted in the servers of ARSYS INTERNET SLU, being, in addition, the content of the Web - hosting-, hosted in these servers, located in Spain.

Through our website, it is possible to access third party websites, such as Redsys, for payment of products ordered with Mastercard, Visa and Visa Electron or Paypal, to make payment through this company. However, MOLTÓ will never access the bank details that the customer provides to these third parties.

Users should be informed that, in the event that the user or potential client so wishes, a meeting can be established which will take place via telephone. The User must provide his/her name and telephone number.

The purpose of the treatment of all these data will be indicated at the time of collection and detailed in the section "Purposes of treatment and conservation periods" of this Privacy Policy.

4.- LEGITIMACY FOR DATA PROCESSING.

The legal basis for the treatment of User data will depend on the moment in which the personal data of the User, Client or Potential Client is collected or processed:

The legal basis for the processing of data collected through the contact section and the CHAT service will be to respond to queries or requests. These requests do not imply any contractual relationship.

The legal basis for the processing of data collected through the form for sending newsletters is consent. At the time of filling out this form, the interested party will accept the provisions of this Privacy Policy or specific clause.

The legal basis for the processing of data collected through the registration form for the hiring of products is the existing contractual relationship... At the time of filling in this form, the interested party will accept the provisions of this Privacy Policy or specific clause.

5.- THE PURPOSES OF THE PROCESSING AND THE TIME LIMITS FOR THE STORAGE OF THE DATA.

The purposes for which each of the treatments will be carried out by MOLTÓ are established in the different informative clauses incorporated in each of the data collection routes -web forms, etc.-.

Notwithstanding the foregoing, we detail them in their entirety below, together with the data conservation period carried out by MOLTÓ:

Contact section and chat service: To be able to contact the User to resolve the consultation, doubt or suggestion, as well as to send him, in case that he had requested it, user name, and password to accede to his private zone.

These data will be kept on our servers without deletion period and as long as the affected does not express its opposition. However, if the e-mails retained are related to the provision of services, they will be kept for as long as obligations may arise from the contractual relationship. (5 years - article 1964 of the Civil Code).

Registration Form: These data will be used by MOLTÓ, with the contractual purpose of selling the products you purchased and to perform an internal management of the organization, accounting, tax and administrative.

These data will be kept by MOLTÓ for as long as some kind of responsibility can be demanded from the application of the pre-contractual/contractual measures requested by the interested party (5 years - article 1964 of the Civil Code) or they will be kept for a period of 6 years (art. 30 of the Commercial Code).

Form for sending newsletters and advertising: These data will be used by MOLTÓ , to provide information and contact you in relation to the interest shown to receive newsletters and advertising. These data will be kept as long as there is a common interest for it.

Data Collected Through Cookies: Through the Cookies we inform you about in our Cookies Policy, which we recommend you read, we collect data to personalize your experience and better serve your individual needs, improve our Web site, allow you to share comments on social networks, and so on. This data will be retained in accordance with our Cookies Policy to which we refer.

Private area: The User will be able to access to his private zone with e-mail and password and will be able to modify or rectify his data whenever he wishes, being able to exercise his opposition to the treatment in his case or suppression, in our system contacting with us to rgpd@molto.com These data will be conserved by MOLTÓ during the time in which some type of responsibility derived from the fulfillment of the contract and the rendering of the services can be demanded (5 years - article 1964 of the Civil Code).

6.- OBLIGATION TO PROVIDE THE REQUESTED DATA.

In order to perform the services optimally, Users must provide us with the information and personal data requested in our forms. In case of not providing all the information requested and marked as obligatory, MOLTÓ will not be able to offer its products or send, where appropriate, the information requested and therefore will not be able to provide the services/products about which the User is interested.

7.- UNDERAGE CHILDREN.

In MOLTÓ , we scrupulously comply with the requirements stipulated in the RGPD in terms of data protection of minors, so we do not intentionally collect any information from children under 16 years of age.

In addition, we inform Users that this website and the request and purchase of our products are directed only to people over 18 years of age.

8.- HOW WE PROTECT THE INFORMATION OF USERS, POTENTIAL CUSTOMERS OR CUSTOMERS.

MOLTO implements physical, technical and organizational measures to maintain the security of personal data and try to minimize the possibility of accidental or illegal destruction, accidental loss, unauthorized use, alteration, unauthorized modification, disclosure and / or access, as well as any other illegal processing of your data, in accordance with the provisions of Article 32 of the RGPD.

In this sense, and taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing, as well as the risks of probability and seriousness that may affect the rights and freedoms of natural persons, appropriate measures have been established to ensure the level of security appropriate to the existing risk.

In any case, MOLTÓ has implemented sufficient mechanisms to:

  • Ensure the continued confidentiality, integrity, availability and resilience of treatment systems and services.
  • Restore availability and access to personal data quickly in the event of a physical or technical incident.
  • To verify, evaluate and evaluate, on a regular basis, the effectiveness of the technical and organisational measures implemented to guarantee the safety of the treatment.
  • Pseudonymize and encrypt personal data, if necessary.

Notwithstanding the foregoing, as a User you acknowledge and accept that Internet security measures are not impregnable and that the networks used on the Internet are not 100% secure, so that any communication sent by this means can be intercepted and / or modified by unauthorized persons, so as a User you must also exercise extreme caution.

9.- NOTICE OF VIOLATION OF PERSONAL DATA OR SECURITY BREACHES.

The violation of personal data represents a breach of the security of the information systems of MOLTÓ that causes or may cause the destruction, alteration, loss, unauthorized disclosure or access, accidental or not, to personal data transmitted, stored or processed in connection with the provision of our services.

In the event that the personal data we store and/or process in MOLTÓ are compromised in any way, we will notify those affected in a timely manner, and in accordance with the provisions of article 33 of the RGPD.

10.- COMMUNICATION OF DATA TO THIRD PARTIES.

The personal data that users or potential customers may have provided to us through our website, or during the provision of services, will not be sold, transferred and / or exchanged with unauthorized third parties, except by legal obligation, or in the cases set out below in connection with international data transfers made from MOLTÓ.

On the other hand, Client data may be assigned to the Tax Administration and other Public Administration bodies, if required.

11.- INTERNATIONAL DATA TRANSFERS.

The service of sending the Bulletin or Newsletter, we manage through the mercantile "The Rocket Science Group LLC", that is to say, MailChimp (policy of privacy), company of American origin, that has its facilities and servers established in this same country, reason why we realize an international transference of data to the USA. Now, you can rest assured, because this company is adhered to the Privacy Shield, and complies with the parameters established by the European regulations on data protection.

For complaints or claims regarding data protection we provide the following data:

The Rocket Science Group LLC

dpo@mailchimp.com

675 Ponce de Leon Ave NE, Suite 5000

Atlanta, GA 30308 USA

12.- DATA PROTECTION RIGHTS.

Any person may exercise the rights of access, rectification, deletion, limitation of processing, the right to portability, not to be subject to automated processing, including the preparation of profiles and the right to opposition of personal data contained in any of the files for which MOLTÓ is responsible, requesting it by any means that leaves a record of its sending and receipt, clearly expressing their desire and accompanying a photocopy of their ID and as many documents as necessary to prove their identity.

To do so, please write to rgpd@molto.com or to C/ Murcia, 3, 03440 Ibi (Alicante).

We have at the disposal of the Users forms for the exercise of these rights, they can request them in our section of contact.

What exactly can you ask for?

Right of access: You may request information about whether MOLTÓ is processing your personal data.

Right of rectification: You can request the rectification of the data, if they are incorrect, as well as the deletion of them.

Right of Cancellation: You may request the cancellation of the data; and if there is any limitation, MOLTÓ will keep the data properly blocked, only for the exercise or defense of claims.

Right to object: You may request that we stop processing the data in the manner stated, unless for legitimate reasons we must continue to process them, which we will expressly state.

Right to request limitation of your treatment: You may request at any time that we limit the processing of data in any of the following cases:

  • When you dispute the accuracy of the data processed and for a period that allows MOLTÓ to verify the accuracy of the same.
  • When the treatment of the data is illegal according to the legislation in force and the affected person chooses the restriction of its use instead of its elimination.
  • When the affected party requires their data for the establishment, exercise or defence of legal claims.

Right to data portability: In the event that the data are processed automatically, they are returned or transferred to another company indicated by the User in a structured, automated and commonly used format.

Right to suppression: You may request the deletion of your personal data and MOLTÓ must delete them without undue delay when:

  1. The data are no longer required for the purposes for which they were collected or processed.
  2. The data subject withdraws the consent on which the processing of the data is based, and there is no other legal basis for this.
  3. The data subject objects to the processing because the purpose of the processing is the direct marketing of products. The data have been processed illegally.
  4. The data must be erased in order to comply with a legal obligation at Community and/or national level.

In addition, Users have other rights, namely:

Right to withdraw consent given: The User may withdraw the consent given for the processing of personal data for any specific purpose, when so desired, just contact us exercising this right.

Right to complain to the Supervisory Authority: Any User will be able to contact the Control Authority, in case he considers that MOLTÓ is treating his data in an erroneous way. In the case of Spain, the control authority is the Spanish Data Protection Agency, domicile at C/ Jorge Juan, 6, 28001-Madrid and contact telephone numbers: 901 100 099 / 91 266 35 17.

13.-BLOG.

Our website has a Blog section in which Users are not allowed to post comments. The Users will be able to share our articles through the social networks where we are present, reason why the Users will have to be cautious and to read previously the Conditions and Politics of Privacy of the mentioned social network.

14.- SOCIAL NETWORKS

MOLTÓ is present on Twitter, Facebook, Pinterest, Google+ and YouTube, without prejudice to the use of others in the future.

It is for this reason that, through this Privacy Policy, it is recognised that it is responsible for the treatment in relation to the data published by MOLTÓ on these platforms, as well as for the data that Users send privately to MOLTÓ in order to be extracted -for example, communications for MOLTÓ to answer a query.

Notwithstanding the foregoing, through the profiles, MOLTÓ does not share or communicate any personal information of the Users, "followers" of Twitter, Facebook, etc.

We take advantage of this Privacy Policy to inform Users that MOLTÓ's profile in the aforementioned social networks is open to the general public, without limitation of access to other users, with the aim that our brand, services, products, promotions, etc. are seen by as many people as possible. It is for this reason that, in the event that Users, followers of our profiles, send personal information on our wall, it will be their exclusive responsibility.

Anyone who does not wish to be a "follower" of MOLTÓ in the social networks in which it is present, only has to stop following this profile following the provisions of the Privacy Policy and Terms and Conditions of the social network in question. The data of the Users uploaded to our profiles will remain in them from the moment the User gives his consent until he withdraws it, requesting it from the platform.

The treatment that MOLTÓ carries out within the social networks will be, at most, the one that the social network allows to the corporate profiles. Therefore, MOLTÓ may, when not prohibited by law, inform its followers and, by any means permitted by the social network, about its activities, contests, contests, services, etc., as well as provide personalized customer service through the social network.

Any User may exercise their data protection rights by contacting MOLTÓ at the address and e-mail indicated in the section corresponding to them.

In no case will MOLTÓ extract data from social networks without the express consent of the user to do so.

We strongly recommend Users to read the Privacy Policy and Terms and Conditions of the social networks where we are present.

 

15.- CONDITIONS.

We strongly recommend that Users also visit the Legal Conditions, Legal Notice and Cookies Policy sections that regulate, among many other aspects, the conditions of sale of our products as well as the use, disclaimers and limitations of liability that govern this website.